Policies

Important Things To Know...

Bookings, Guarantees and Cancellations

        Advance Notice – We recommend booking as early as possible. Orders received after 4 PM are dated for the next business day.

Every effort is made to accommodate all catering requests; standard catering and delivery orders can usually be accommodated with three working days notice. Events requiring specialized planning and service may require at least ten working days notice. Short notice and last minute requests are subject to additional fees.

Booking, Confirmation and Payment – Memorial Hermann Catering will confirm your order via e-mail. Memorial Hermann events are charged to the internal Special Function account of the requester`s cost center. Clients not using cost centers may pay by credit card or company check at least 3 days prior to your event. Non-Memorial Hermann events are subject to sales tax.

*Please enable your Outlook calendar tracking system for auto-verification (please contact the catering office for instruction or information).

Delivery Related Charges – A minimum food order of $50.00 is required for delivery service. An additional $35.00 fee will be charged for any delivery or pick up that occurs before 6 AM or after 5 PM, and anytime on weekends.

*Additional fees may apply for early or late, or weekend events requiring attendants and facility management services - please contact the catering office for information.

        Guarantee of Attendance – The number reflected on the catering request will be considered a guarantee.

Cancellations – Events or menu items cancelled or changed will be subject to the following charges:

-Cancellation or change within three working days of event: 33% of total cost

-Cancellation or change within two working days of event: 50% of total cost

-Cancellation or change after 12 noon the day prior to event: 100% of total cost

        Delivery Service – Disposable products or permanent ware appropriate for the menu you select are included with delivery service. You are responsible for the safe keeping of all Memorial Hermann equipment delivered to the meeting location. Any lost or damaged equipment will be charged at replacement value.

Alcohol – Memorial Hermann Catering can provide wine and beer service, but we do not hold a liquor license and therefore cannot sell alcohol. Please contact the catering manager for questions and details. 

        Tables, Chairs, Room Set-Up – Room set-up can be arranged via Environmental Services at each facility or Property Management for the Medical Plazas. Please contact the catering office for referral information.

Specialty Services – Our creative staff can help you develop a theme and provide just the right atmosphere for your event. In addition to fine food and service, we can assist you with special linen, floral arrangements and AV services as well as entertainment, props, decorations and music.

Events Off Campus – Memorial Hermann-related events that occur off campus can, in most cases, be served by Memorial Hermann Catering.

Use of External Catering – Use of external catering is discouraged and requires approval from Administration. Should external catering be used, you are responsible for insuring that the meeting room is returned to its original condition and for the removal of all refuse, equipment and supplies provided by the external catering company. Additional fees will be applied to your cost center for facility services provided by Memorial Hermann Catering.

*Additional charges apply

Notice: Some substitution of selections may occur as a result of seasonality or availability. 

Pricing is subject to change without notice.